Director of Customer Experience

Company: VirtualVocations
Location: Vista
Posted on: May 14, 2025

Job Description:

A company is looking for a Director of Customer Experience.
Key Responsibilities

Lead, mentor, and develop the Customer Experience management team
Design and execute customer experience strategies to improve satisfaction and reduce churn
Identify skill gaps and implement development plans to enhance team performance

Required Qualifications

Bachelor's degree in Business Administration, Marketing, Customer Experience, or related field
5-10 years of experience in customer experience or related roles
Minimum 3 years in a people leadership role, preferably leading other managers
Demonstrated success in building and growing customer experience teams

Keywords: VirtualVocations, Colton , Director of Customer Experience, Executive , Vista, California

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