Frontier Customer Service Representative
Company: Elite Direct Management
Location: Pomona
Posted on: July 17, 2025
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Job Description:
Elite Direct Management Inc. is expanding Frontier Residential’s
footprint across Pomona by delivering dependable telecom solutions
with a personal, community-first approach. We're hiring Customer
Service Representatives who are passionate about creating
meaningful customer experiences, building lasting relationships,
and helping families stay connected. As a Frontier Customer Service
Representative, you'll receive in-depth training on Frontier's full
suite of residential services, equipping you to deliver outstanding
client support from day one. You'll be the trusted face of our
campaign, proactively resolving concerns, expertly answering
questions, and creating lasting household relationships through
empathy, clarity, and proactive problem-solving. What You'll Be
Doing as a Frontier Customer Service Representative Serve as the
first point of contact for residential customers, delivering
friendly and informative assistance across Frontier’s internet, TV,
and phone services. Listen actively and diagnose service-related
concerns, offering timely, effective solutions with empathy and
clarity. Guide customers through troubleshooting steps or escalate
complex issues to specialized technical support teams as needed.
Clearly explain billing, service options, promotions, and account
details to ensure customer understanding and satisfaction. Process
service changes, upgrades, and customer requests accurately,
maintaining clean and reliable data records. Handle complaints and
escalations professionally using de-escalation techniques to
deliver positive resolutions. Document all customer interactions
thoroughly in CRM systems for transparency and continuity. Stay
current on Frontier’s offerings and consistently deliver service
with professionalism, integrity, and a solutions-focused
mindset.
Keywords: Elite Direct Management, Colton , Frontier Customer Service Representative, Customer Service & Call Center , Pomona, California
